Return & Refund Policy

Vantoire.shop

At Vantoire, your satisfaction — and your pet's happiness — is our top priority. If you're not completely happy with your purchase, we're here to help.

14-Day Return Window

You have 14 days from the date you receive your order to request a return. To be eligible, your item must meet the following conditions:

  • The item must be unused, unopened, and in its original condition
  • It must be in the original packaging with all tags, labels, and accessories included
  • You must have proof of purchase (order confirmation email or order number)

Unfortunately, we cannot accept returns for items that are damaged, used, or missing original packaging due to reasons not caused by us.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened bags of pet food, treats, or consumable products
  • Grooming items that have been used (brushes, nail clippers, etc.)
  • Pet apparel or bedding that has been used or washed
  • Items marked as "Final Sale" or "Non-Returnable" on the product page
  • Gift cards

How to Start a Return

  1. Email us at support@vantoire.shop with your order number and the reason for return
  2. Our team will review your request and, if approved, send you return instructions along with a return address
  3. Pack the item securely in its original packaging
  4. Ship the item back to the address provided

Please note: customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect (see below).

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or wrong item, please contact us at support@vantoire.shop within 48 hours of delivery with photos of the product and packaging. We will arrange a free replacement or full refund at no additional cost to you.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved.

  • If approved, your refund will be processed to your original payment method within 5–7 business days
  • Shipping fees (if originally paid) are non-refundable, except in cases of damaged, defective, or incorrect items
  • Please allow additional time for your bank or credit card company to process and post the refund

Exchanges

If you'd like to exchange an item for a different size, color, or product, please contact us at support@vantoire.shop. The fastest way to ensure you get what you want is to return the original item and place a new order once your return is accepted.

Order Cancellations

Orders can be cancelled free of charge within 12 hours of placing the order, provided the order has not yet shipped. To cancel, email us immediately at support@vantoire.shop with your order number.

Contact Us

If you have any questions about our return policy, feel free to reach out:

Vantoire.shop Email: support@vantoire.shop